Grievance Redressal
How to raise a complaint with us and how we resolve it.
Last updated: 24 October 2026
We take every complaint seriously. In line with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a grievance officer and follow the timelines below.
1. Grievance officer
Jagruti Pathak, Grievance Officer
Navratri Wicks
Sector 86, Mohali, Near Clif Tower, SAS Nagar, Punjab - 140306, India
Email: support@navratriwicks.com
Phone: +91 93421 02340
Hours: Monday to Saturday, 10 am to 6 pm
2. How to raise a complaint
- Use the form on our contact page and choose "Complaint". You receive a ticket number immediately.
- Or email the grievance officer at support@navratriwicks.com, or call +91 93421 02340.
Please include your order number, what went wrong and any photos. This helps us resolve it faster.
3. Our timelines
- Acknowledgement within 48 hours of receiving your complaint, with a ticket number.
- Resolution within one month of receiving it. Most issues are resolved within a few working days, and we keep you updated until it is closed.
4. If you are not satisfied
You can contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in, or file a complaint with the consumer commission online at edaakhil.nic.in. For payment disputes you may also contact your bank or our payment partner; we will cooperate fully.