Free shipping on orders above ₹499Dispatched in 1–2 working days, delivered across IndiaPay securely by UPI, card or net banking

Refund and Cancellation Policy

How to cancel an order, return or replace a product, and get your money back.

Last updated: 24 October 2026

We want every pack to reach you clean, complete and as described. If something goes wrong, this policy explains what we do about it. We do not charge cancellation fees.

1. Cancelling an order

  • Before packing: cancel free of charge from your order page (Cancel order) or by contacting us with your order number. Paid orders are refunded in full.
  • After packing or dispatch: the order can no longer be cancelled, but you can return it under section 3 below.
  • Cancelled by us: if we cannot fulfil your order (for example a product is out of stock or your PIN code cannot be served), we cancel it, tell you, and refund you in full.

2. Damaged, defective, wrong or missing items

Please report the problem within 7 days of delivery, with your order number and photos of the product, the packaging and the shipping label. An unboxing video helps us resolve claims faster but is not required. We will send a free replacement or give you a full refund, whichever you prefer. If we need the item back, we arrange a pickup or reimburse your return postage.

3. Returns when you change your mind

You can return unopened, unused products in their original packaging within 7 days of delivery. Return shipping is paid by you, and we refund the product price once the item reaches us and is checked. The following cannot be returned unless they are damaged or defective:

  • Opened packs of cotton buds, cotton balls, cotton rolls or loose cotton, for hygiene reasons.
  • Wicks that have been used, soaked in oil or ghee, or burnt.
  • Opened kalava, janeu or kapus vastra.
  • Custom bulk orders made to your specification.

4. How to request a cancellation, return or replacement

Use the form on our contact page, email support@navratriwicks.com, or call +91 93421 02340 (Monday to Saturday, 10 am to 6 pm). You receive a ticket number, and we reply within one working day.

5. Refunds

  • Approved refunds are initiated within 2 working days.
  • Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method and usually reach you within 5–7 working days of being initiated, depending on your bank.
  • Shipping charges are refunded in full when the problem is our mistake (damaged, defective, wrong or missing items, or orders we cancel).
  • If you refuse a prepaid parcel at delivery without a valid reason, we refund the product value once it returns to us; the original shipping charge is not refunded.

6. Payments that failed but were debited

If money left your account but your order shows as unpaid, do not pay again. The payment either confirms within a few minutes or is reversed automatically by your bank or our payment partner, usually within 5–7 working days. If it is not, contact us with your order number and the transaction reference and we will chase it for you.

7. Contact

Navratri Wicks, Sector 86, Mohali, Near Clif Tower, SAS Nagar, Punjab - 140306, India. Email support@navratriwicks.com, phone +91 93421 02340.