Shipping and Delivery Policy
Where we deliver, how long it takes and what it costs.
Last updated: 24 October 2026
1. Where we deliver
We deliver across India through trusted courier partners and India Post. If your PIN code cannot be served, we contact you before dispatch and refund you in full if you choose to cancel. We do not ship outside India at present.
2. Dispatch time
Orders are packed and dispatched within 1–2 working days (Monday to Saturday, excluding public holidays) of payment confirmation. During major festivals such as Navratri and Diwali, please order a few days early.
3. Delivery time
After dispatch, delivery usually takes 3–7 working days, depending on your location. Metro cities are usually faster; remote areas, hill states, the North-East, Jammu and Kashmir, Ladakh and island territories can take up to 10 working days. The delivery estimate shown on product pages and in your order is a guide, not a guarantee.
4. Shipping charges
- Free shipping on orders of ₹499 and above.
- A flat ₹59 on orders below ₹499.
The exact shipping amount is shown at checkout before you pay. There are no other charges at delivery.
5. Tracking your order
When your order ships, we email you the courier name and tracking number. You can also check the status any time on the Track your order page using your order number and mobile number.
6. Delivery attempts and address
Please make sure your address, PIN code and mobile number are correct; you can change the address before dispatch by contacting us. Couriers usually make two or three delivery attempts and may call you. If a parcel comes back to us undelivered, we contact you to arrange re-delivery (the courier charge for re-shipping may apply) or a refund under our Refund and Cancellation Policy.
7. Damaged or tampered parcels
If the outer box is visibly damaged or tampered with, you may refuse it or accept it and note the damage. In either case, tell us within 7 days of delivery with photos and we will replace or refund the affected items.
8. Delays
Deliveries can occasionally be delayed by weather, strikes, festival rush or courier issues outside our control. If your order is delayed, we keep you informed and help you track it.
9. Contact
For any delivery question, email support@navratriwicks.com or call +91 93421 02340 (Monday to Saturday, 10 am to 6 pm).